“I Don’t Have Any Resources For You!” (4 Step Conflict Resolution)

Organizational conflict is inevitable. For the Chief of Staff, doubly so due to the unique role and position. On this episode of the podcast we first describe the structural factors that lead to conflict. Second, we provide some statistics on conflict in the workplace. And finally, we offer a Four Step model for conflict resolution that is based on the Fisher and Ury model of “getting to yes.”